Shipping Policy

Effective Date: May 2026

Thank you for supporting Big’s Paws with a Purpose Portraits. Each commissioned artwork piece is carefully handcrafted and packaged with great attention to detail to ensure it arrives safely and beautifully.

Production Time

All artwork is custom created specifically for the client. Please allow approximately 6–8 weeks for the completion of commissioned artwork from the official project start date. Highly detailed or larger commissions may require additional production time depending on artistic complexity and current commission volume.

Clients are encouraged to plan ahead when ordering artwork intended as gifts for holidays, birthdays, memorials, or special occasions.

Shipping Timeline

Once artwork has been completed and approved for shipment, clients will receive shipping confirmation information when available. Delivery times will vary depending on location, carrier services, weather conditions, and seasonal shipping demand.

Shipping Rates

Shipping costs are calculated separately and may vary based on:

• Canvas size

• Shipping destination

• Packaging requirements

• Insurance and handling needs

Shipping fees will be discussed and confirmed during the commission process prior to final shipment.

Packaging & Protection

Every effort is made to package artwork securely and professionally to help protect the piece during transit. Protective materials and reinforced packaging may be used depending on the size and value of the artwork.

Damage During Shipping

If your artwork arrives damaged, please contact us within 48 hours of delivery and include:

• Photographs of the packaging

• Photographs of the damaged artwork

• A brief description of the issue

Claims submitted after this timeframe may not qualify for shipping-related assistance.

Shipping Restrictions

At this time, shipping availability may vary depending on location and artwork size. Certain oversized commissions may require specialized shipping arrangements.

Delays

Big’s Paws with a Purpose Portraits is not responsible for shipping delays caused by:

• Carrier issues

• Weather events

• Customs delays

• Incorrect shipping information provided by the client

• Circumstances outside of our control

Contact

For shipping questions or commission inquiries, please use the contact form available on this website.